Description
Support services for end user client computing delivered as a service contract , including Tier 1 and 2 help/service desk, deskside support, adds/moves/changes, workspace technical support, audio/video (A/V, VTC) conferencing, and printer support. A/V and VTC includes support services typically used in conference rooms and dedicated telepresence rooms to enable workforce communications. Printer support includes Managed Print Services (MPS) for multifunction printers (print, scan, fax, copy). Workspace includes Desktop as a Service (DaaS) and Workspace as a Service (WaaS) delivered via public cloud or 3rd party providers. Client compute equipment provisioned by service contract. Also includes client related software accessed as a service (SaaS), used to author, create, collaborate and share documents and other content.

Includes
Software for e-mail, communications, messaging, word processing, spreadsheets, presentations, desktop publishing, graphics and others.

Notes
Software as a Service, Service Contracts, Subscription based software provisioning, and device rentals are considered services.

Possible NAICS Codes
541519 – Other Computer Related Services
513210 – Software Publishers
541512 – Computer Systems Design Services
541511 – Custom Computer Programming Services
541513 – Computer Facilities Management Services
811210 – Electronic and Precision Equipment Repair and Maintenance
334111 – Electronic Computer Manufacturing
611710 – Educational Support Services
518210 – Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
519290 – Web Search Portals and All Other Information Services