Description
Support services for activities involved with application development and support to include analysis, design, development, coding, testing, and release packaging, as well as support of off-the-shelf Business Applications.

Includes
User Research, Human Center Design, Development/Security/Operations (DevSecOps), Customer Experience (UX)

Notes
Application development for new software projects and support for existing applications.

Possible NAICS Codes
541519 – Other Computer Related Services
541512 – Computer Systems Design Services
541511 – Custom Computer Programming Services
513210 – Software Publishers
518210 – Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
541513 – Computer Facilities Management Services
334111 – Electronic Computer Manufacturing
541330 – Engineering Services
541611 – Administrative Management and General Management Consulting Services
517112 – Wireless Telecommunications Carriers (except Satellite)

Description
Other Professional Services

Possible NAICS Codes
493190 – Other Warehousing and Storage
541611 – Administrative Management and General Management Consulting Services
541990 – All Other Professional, Scientific, and Technical Services
541690 – Other Scientific and Technical Consulting Services
541330 – Engineering Services
711510 – Independent Artists, Writers, and Performers
541519 – Other Computer Related Services

Description
Support services for physical and wireless networks connecting equipment within the core data centers and work areas, connecting end users to the organization's broader networks, as well as Wide Area Network equipment, hardware and software directly connecting into data centers, offices and third parties. Support services which enable or distribute voice services through on-premise equipment including PBX, VoIP, voicemail and handsets. Also provides support for transport services for data and voice network circuits and associated access facilities and services; includes dedicated and virtual data networks and internet access. Support services for external (Outside Plant) physical communications infrastructure connecting to LAN/WAN end points. Mobile infrastructure support such as cabled communication network, cellular towers, repeaters, switching systems dedicated for cellular communication

Possible NAICS Codes
541519 – Other Computer Related Services
517111 – Wired Telecommunications Carriers
541512 – Computer Systems Design Services
238210 – Electrical Contractors and Other Wiring Installation Contractors
517810 – All Other Telecommunications
541513 – Computer Facilities Management Services
811210 – Electronic and Precision Equipment Repair and Maintenance
541330 – Engineering Services
541511 – Custom Computer Programming Services
517112 – Wireless Telecommunications Carriers (except Satellite)

Description
Support services, delivered as a service contract (SaaS or Subscription) involved with the analysis, design, development, code, test and release packaging services associated with application development projects, as well as off-the-shelf Business software.

Includes
Software that is licensed for use over a defined period of time. This can also be referred to term, temporary, provisional, or short-term.

Excludes
End-user productivity software.

Notes
Software as a Service, Service Contracts, Subscription based software provisioning, and device rentals are considered services.

Possible NAICS Codes
541519 – Other Computer Related Services
513210 – Software Publishers
541511 – Custom Computer Programming Services
541512 – Computer Systems Design Services
334111 – Electronic Computer Manufacturing
518210 – Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
519290 – Web Search Portals and All Other Information Services

Description
Technical Representation Services: Miscellaneous

Possible NAICS Codes
541513 – Computer Facilities Management Services
561990 – All Other Support Services
541330 – Engineering Services
523910 – Miscellaneous Intermediation
541715 – Research and Development in the Physical, Engineering, and Life Sciences (except Nanotechnology and Biotechnology)
561210 – Facilities Support Services
541990 – All Other Professional, Scientific, and Technical Services
811310 – Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance
541690 – Other Scientific and Technical Consulting Services
541620 – Environmental Consulting Services

Description
Support services for IT Management to include Enterprise Architecture (EA), Financial Management, and Strategic Planning. EA includes services supporting business, information, application and technical architecture to drive standardization, integration and efficiency among business technology solutions. Financial Management includes services involved in the planning, budgeting, spend management and chargeback of IT expenditures and the costing of IT products and services. IT Management and Strategic Planning include senior professional and administrative support services facilitating centralized IT strategy and planning.

Possible NAICS Codes
541519 – Other Computer Related Services
541512 – Computer Systems Design Services
541511 – Custom Computer Programming Services
513210 – Software Publishers
541611 – Administrative Management and General Management Consulting Services
541513 – Computer Facilities Management Services
238210 – Electrical Contractors and Other Wiring Installation Contractors
423430 – Computer and Computer Peripheral Equipment and Software Merchant Wholesalers
334111 – Electronic Computer Manufacturing
518210 – Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

Description
Legacy analog voice communications equipment, hardware, and software used to connect end users to the organization's voice systems. Includes analog transmission and transport equipment, physical communications infrastructure carrying analog signals over copper wiring (outside and inside plant), products and tools that enable or distribute voice services through on-premise analog equipment including PBX, voicemail, and handsets.

Includes
Software that is licensed for use indefinitely. This can also be referred to as perpetual, indefinite, permanent, continuous, or ever lasting.

Possible NAICS Codes
334290 – Other Communications Equipment Manufacturing
541519 – Other Computer Related Services
334511 – Search, Detection, Navigation, Guidance, Aeronautical, and Nautical System and Instrument Manufacturing
334210 – Telephone Apparatus Manufacturing
336413 – Other Aircraft Parts and Auxiliary Equipment Manufacturing
334220 – Radio and Television Broadcasting and Wireless Communications Equipment Manufacturing
334111 – Electronic Computer Manufacturing
334412 – Bare Printed Circuit Board Manufacturing
811210 – Electronic and Precision Equipment Repair and Maintenance
332722 – Bolt, Nut, Screw, Rivet, and Washer Manufacturing

Description
Support services for end user client computing delivered as a service contract , including Tier 1 and 2 help/service desk, deskside support, adds/moves/changes, workspace technical support, audio/video (A/V, VTC) conferencing, and printer support. A/V and VTC includes support services typically used in conference rooms and dedicated telepresence rooms to enable workforce communications. Printer support includes Managed Print Services (MPS) for multifunction printers (print, scan, fax, copy). Workspace includes Desktop as a Service (DaaS) and Workspace as a Service (WaaS) delivered via public cloud or 3rd party providers. Client compute equipment provisioned by service contract. Also includes client related software accessed as a service (SaaS), used to author, create, collaborate and share documents and other content.

Includes
Software for e-mail, communications, messaging, word processing, spreadsheets, presentations, desktop publishing, graphics and others.

Notes
Software as a Service, Service Contracts, Subscription based software provisioning, and device rentals are considered services.

Possible NAICS Codes
541519 – Other Computer Related Services
513210 – Software Publishers
541512 – Computer Systems Design Services
541511 – Custom Computer Programming Services
541513 – Computer Facilities Management Services
811210 – Electronic and Precision Equipment Repair and Maintenance
334111 – Electronic Computer Manufacturing
611710 – Educational Support Services
518210 – Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
519290 – Web Search Portals and All Other Information Services

Description
Program Management/Support Services

Includes
Includes: Situations Where The Contractor is Solely Responsible for Program Management As Well As Situations Where the Contractor Provides Program Management Support to A Government Program Manager

Excludes
Excludes: Program Evaluations/Review/Dev(PSC R410); Contract/Procurement/Acquisition Support (PSC R707)

Possible NAICS Codes
541611 – Administrative Management and General Management Consulting Services
541330 – Engineering Services
541690 – Other Scientific and Technical Consulting Services
541990 – All Other Professional, Scientific, and Technical Services
541519 – Other Computer Related Services
541511 – Custom Computer Programming Services
541512 – Computer Systems Design Services
561210 – Facilities Support Services
541618 – Other Management Consulting Services
541620 – Environmental Consulting Services

Description
Support services for data center facilities that house and protect critical IT equipment including the space, power, environment controls, racks, cabling and "smart hand" support. Includes tiered and non-tiered computer rooms, MDF/Telco closets and other facilities that house IT equipment.

Possible NAICS Codes
541519 – Other Computer Related Services
238210 – Electrical Contractors and Other Wiring Installation Contractors
541512 – Computer Systems Design Services
541330 – Engineering Services
541513 – Computer Facilities Management Services
541511 – Custom Computer Programming Services
513210 – Software Publishers
518210 – Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
517111 – Wired Telecommunications Carriers
334111 – Electronic Computer Manufacturing

Description
Engineering and Technical Services

Includes
Includes: System Engineering, Technical Assistance and Other Services Used to Support the Program Office During the Acquisition Cycle

Excludes
Excludes: Language Translation and Sign Language Interpretation (PSC R608)

Possible NAICS Codes
541330 – Engineering Services
541990 – All Other Professional, Scientific, and Technical Services
541512 – Computer Systems Design Services
541715 – Research and Development in the Physical, Engineering, and Life Sciences (except Nanotechnology and Biotechnology)
541690 – Other Scientific and Technical Consulting Services
541620 – Environmental Consulting Services
336611 – Ship Building and Repairing
541519 – Other Computer Related Services
541611 – Administrative Management and General Management Consulting Services
334511 – Search, Detection, Navigation, Guidance, Aeronautical, and Nautical System and Instrument Manufacturing

Description
Support services for end user client computing including Tier 1 and 2 help/service desk, deskside support, adds/moves/changes, workspace technical support, audio/video (A/V, VTC) conferencing, and printer support. A/V and VTC includes support services typically used in conference rooms and dedicated telepresence rooms to enable workforce communications. Printer support includes Managed Print Services (MPS) for multifunction printers (print, scan, fax, copy).

Excludes
Mobile device support.

Possible NAICS Codes
541519 – Other Computer Related Services
811210 – Electronic and Precision Equipment Repair and Maintenance
541512 – Computer Systems Design Services
541511 – Custom Computer Programming Services
334111 – Electronic Computer Manufacturing
541330 – Engineering Services
513210 – Software Publishers
517111 – Wired Telecommunications Carriers
541513 – Computer Facilities Management Services
333310 – Commercial and Service Industry Machinery Manufacturing

Description
Telecom access and other usage billing services. Includes internet, cellular services, landline and telephone services. Transport services for data and voice network circuits and associated access facilities and services.

Includes
Includes dedicated and virtual data networks, usage associated with standard telephone calls, and 800 number service.Software that is licensed for use over a defined period of time. This can also be referred to term, temporary, provisional, or short-term.

Notes
Software as a Service, Service Contracts, Subscription based software provisioning, and device rentals are considered services.

Possible NAICS Codes
517111 – Wired Telecommunications Carriers
541519 – Other Computer Related Services
517112 – Wireless Telecommunications Carriers (except Satellite)
517810 – All Other Telecommunications
517122 – Agents for Wireless Telecommunications Services
517410 – Satellite Telecommunications
517121 – Telecommunications Resellers

Description
Support services for delivery processes including IT Service Management (ITSM), Project Program and Portfolio (PPM), and Operations Centers (NOC, GOC). ITSM processes include incident, problem and change management services as part of the ITSM program. IT Project Management includes support for agile and continuous improvement/development (CI/CD).

Excludes
Tier 1 and 2 Help Desk.

Possible NAICS Codes
517112 – Wireless Telecommunications Carriers (except Satellite)
541519 – Other Computer Related Services
517122 – Agents for Wireless Telecommunications Services
517111 – Wired Telecommunications Carriers
513210 – Software Publishers
541512 – Computer Systems Design Services
541511 – Custom Computer Programming Services
517410 – Satellite Telecommunications
334111 – Electronic Computer Manufacturing
517810 – All Other Telecommunications

Description
Support services for specialized High Performance Computing (HPC) systems used in solving complex computational problems through massive concurrent use of computing resources and parallel processing techniques.

Notes
HPC technology is applied in areas such as scientific and industrial research, product engineering and development, and complex business modeling, simulation and analysis.

Possible NAICS Codes
541519 – Other Computer Related Services
541511 – Custom Computer Programming Services
541513 – Computer Facilities Management Services
541512 – Computer Systems Design Services
334111 – Electronic Computer Manufacturing
513210 – Software Publishers
518210 – Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
811210 – Electronic and Precision Equipment Repair and Maintenance