Description
Support services for delivery processes including IT Service Management (ITSM), Project Program and Portfolio (PPM), and Operations Centers (NOC, GOC). ITSM processes include incident, problem and change management services as part of the ITSM program. IT Project Management includes support for agile and continuous improvement/development (CI/CD).

Excludes
Tier 1 and 2 Help Desk.

Possible NAICS Codes
517111 – Wired Telecommunications Carriers
517112 – Wireless Telecommunications Carriers (except Satellite)
541519 – Other Computer Related Services
517122 – Agents for Wireless Telecommunications Services
517410 – Satellite Telecommunications
541512 – Computer Systems Design Services
516210 – Media Streaming Distribution Services, Social Networks, and Other Media Networks and Content Providers
517121 – Telecommunications Resellers
517810 – All Other Telecommunications
541511 – Custom Computer Programming Services

Description
Telecom access and other usage billing services. Includes internet, cellular services, landline and telephone services. Transport services for data and voice network circuits and associated access facilities and services.

Includes
Includes dedicated and virtual data networks, usage associated with standard telephone calls, and 800 number service.Software that is licensed for use over a defined period of time. This can also be referred to term, temporary, provisional, or short-term.

Notes
Software as a Service, Service Contracts, Subscription based software provisioning, and device rentals are considered services.

Possible NAICS Codes
517111 – Wired Telecommunications Carriers
541519 – Other Computer Related Services
517112 – Wireless Telecommunications Carriers (except Satellite)
517122 – Agents for Wireless Telecommunications Services
517810 – All Other Telecommunications
517410 – Satellite Telecommunications
516210 – Media Streaming Distribution Services, Social Networks, and Other Media Networks and Content Providers
517121 – Telecommunications Resellers

Description
Mobility support delivered as a service (Managed Mobility Services - MMS) for mobile devices such as tablets, smart phones (iOS, Android, Windows Mobile) that support a mobile workforce accessing corporate resources.

Includes
Mobile service management, logistics, help/service desk, technical support, system and configuration management services. Software that is licensed for use over a defined period of time. This can also be referred to term, temporary, provisional, or short-term.

Excludes
Cellular services; see Cloud Network as a Service.

Notes
Software as a Service, Service Contracts, Subscription based software provisioning, and device rentals are considered services.

Possible NAICS Codes
517112 – Wireless Telecommunications Carriers (except Satellite)
517122 – Agents for Wireless Telecommunications Services
541519 – Other Computer Related Services
541512 – Computer Systems Design Services
517121 – Telecommunications Resellers
541511 – Custom Computer Programming Services
513210 – Software Publishers
334111 – Electronic Computer Manufacturing
517111 – Wired Telecommunications Carriers

Description
Network services delivered as a service, by subscription, or service contract. Physical and wireless networks managed as a service connected to and from core data centers, work areas, and offices connecting end users to the organization's broader networks. Network services delivered in connection with other IaaS and PaaS services. Cloud based network management services and Software Defined Networks (SDN) accessed by service contract or subscriptions.

Includes
Software that is licensed for use over a defined period of time. This can also be referred to term, temporary, provisional, or short-term.

Notes
Software as a Service, Service Contracts, Subscription based software provisioning, and device rentals are considered services.

Possible NAICS Codes
517111 – Wired Telecommunications Carriers
541519 – Other Computer Related Services
517112 – Wireless Telecommunications Carriers (except Satellite)
517122 – Agents for Wireless Telecommunications Services
517121 – Telecommunications Resellers
334220 – Radio and Television Broadcasting and Wireless Communications Equipment Manufacturing
517810 – All Other Telecommunications
516210 – Media Streaming Distribution Services, Social Networks, and Other Media Networks and Content Providers
517410 – Satellite Telecommunications
541512 – Computer Systems Design Services

Description
Support services for activities involved with application development and support to include analysis, design, development, coding, testing, and release packaging, as well as support of off-the-shelf Business Applications.

Includes
User Research, Human Center Design, Development/Security/Operations (DevSecOps), Customer Experience (UX)

Notes
Application development for new software projects and support for existing applications.

Possible NAICS Codes
541519 – Other Computer Related Services
541512 – Computer Systems Design Services
541511 – Custom Computer Programming Services
517111 – Wired Telecommunications Carriers
513210 – Software Publishers
334111 – Electronic Computer Manufacturing
811210 – Electronic and Precision Equipment Repair and Maintenance
518210 – Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
541513 – Computer Facilities Management Services
517122 – Agents for Wireless Telecommunications Services

Description
Mobile devices such as tablets, smart phones (iOS, Android, Windows Mobile) and peripherals that support a mobile workforce accessing corporate resources.

Includes
Software that is licensed for use indefinitely. This can also be referred to as perpetual, indefinite, permanent, continuous, or ever lasting.

Possible NAICS Codes
541519 – Other Computer Related Services
334111 – Electronic Computer Manufacturing
517112 – Wireless Telecommunications Carriers (except Satellite)
517122 – Agents for Wireless Telecommunications Services
334118 – Computer Terminal and Other Computer Peripheral Equipment Manufacturing
334210 – Telephone Apparatus Manufacturing
513210 – Software Publishers
423430 – Computer and Computer Peripheral Equipment and Software Merchant Wholesalers
541512 – Computer Systems Design Services
811210 – Electronic and Precision Equipment Repair and Maintenance

Description
Support services for mobile devices such as tablets, smart phones (iOS, Android, Windows Mobile) that support a mobile workforce accessing corporate resources. Includes mobile service management, logistics, technical support, system and configuration management services related to the devices.

Possible NAICS Codes
541519 – Other Computer Related Services
517112 – Wireless Telecommunications Carriers (except Satellite)
517122 – Agents for Wireless Telecommunications Services
541512 – Computer Systems Design Services
513210 – Software Publishers
541511 – Custom Computer Programming Services
334111 – Electronic Computer Manufacturing
517111 – Wired Telecommunications Carriers
518210 – Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
541513 – Computer Facilities Management Services

Description
Legacy analog voice communications equipment, hardware, and software used to connect end users to the organization's voice systems. Includes analog transmission and transport equipment, physical communications infrastructure carrying analog signals over copper wiring (outside and inside plant), products and tools that enable or distribute voice services through on-premise analog equipment including PBX, voicemail, and handsets.

Includes
Software that is licensed for use indefinitely. This can also be referred to as perpetual, indefinite, permanent, continuous, or ever lasting.

Possible NAICS Codes
541519 – Other Computer Related Services
334210 – Telephone Apparatus Manufacturing
334290 – Other Communications Equipment Manufacturing
334220 – Radio and Television Broadcasting and Wireless Communications Equipment Manufacturing
334111 – Electronic Computer Manufacturing
334511 – Search, Detection, Navigation, Guidance, Aeronautical, and Nautical System and Instrument Manufacturing
336413 – Other Aircraft Parts and Auxiliary Equipment Manufacturing
517122 – Agents for Wireless Telecommunications Services
517112 – Wireless Telecommunications Carriers (except Satellite)
811210 – Electronic and Precision Equipment Repair and Maintenance

Description
Communications Services

Possible NAICS Codes
517111 – Wired Telecommunications Carriers
541519 – Other Computer Related Services
517810 – All Other Telecommunications
516210 – Media Streaming Distribution Services, Social Networks, and Other Media Networks and Content Providers
541611 – Administrative Management and General Management Consulting Services
517122 – Agents for Wireless Telecommunications Services
517112 – Wireless Telecommunications Carriers (except Satellite)
541613 – Marketing Consulting Services
541990 – All Other Professional, Scientific, and Technical Services
334220 – Radio and Television Broadcasting and Wireless Communications Equipment Manufacturing

Description
Hardware and software for dedicated satellite and RF (microwave) communications equipment carrying data network circuits, and associated access facilities. Radio and TV signal generation, broadcast, and distribution components, handheld 2-way radio, and other RF communications systems.

Includes
Software that is licensed for use indefinitely. This can also be referred to as perpetual, indefinite, permanent, continuous, or ever lasting.

Possible NAICS Codes
334220 – Radio and Television Broadcasting and Wireless Communications Equipment Manufacturing
517410 – Satellite Telecommunications
541519 – Other Computer Related Services
334290 – Other Communications Equipment Manufacturing
334511 – Search, Detection, Navigation, Guidance, Aeronautical, and Nautical System and Instrument Manufacturing
336413 – Other Aircraft Parts and Auxiliary Equipment Manufacturing
334111 – Electronic Computer Manufacturing
334210 – Telephone Apparatus Manufacturing
517122 – Agents for Wireless Telecommunications Services
811210 – Electronic and Precision Equipment Repair and Maintenance

Description
Support services for physical and wireless networks connecting equipment within the core data centers and work areas, connecting end users to the organization's broader networks, as well as Wide Area Network equipment, hardware and software directly connecting into data centers, offices and third parties. Support services which enable or distribute voice services through on-premise equipment including PBX, VoIP, voicemail and handsets. Also provides support for transport services for data and voice network circuits and associated access facilities and services; includes dedicated and virtual data networks and internet access. Support services for external (Outside Plant) physical communications infrastructure connecting to LAN/WAN end points. Mobile infrastructure support such as cabled communication network, cellular towers, repeaters, switching systems dedicated for cellular communication

Possible NAICS Codes
541519 – Other Computer Related Services
517111 – Wired Telecommunications Carriers
334220 – Radio and Television Broadcasting and Wireless Communications Equipment Manufacturing
541512 – Computer Systems Design Services
517810 – All Other Telecommunications
238210 – Electrical Contractors and Other Wiring Installation Contractors
541513 – Computer Facilities Management Services
517122 – Agents for Wireless Telecommunications Services
517112 – Wireless Telecommunications Carriers (except Satellite)
516210 – Media Streaming Distribution Services, Social Networks, and Other Media Networks and Content Providers

Description
Support services for end user client computing delivered as a service contract , including Tier 1 and 2 help/service desk, deskside support, adds/moves/changes, workspace technical support, audio/video (A/V, VTC) conferencing, and printer support. A/V and VTC includes support services typically used in conference rooms and dedicated telepresence rooms to enable workforce communications. Printer support includes Managed Print Services (MPS) for multifunction printers (print, scan, fax, copy). Workspace includes Desktop as a Service (DaaS) and Workspace as a Service (WaaS) delivered via public cloud or 3rd party providers. Client compute equipment provisioned by service contract. Also includes client related software accessed as a service (SaaS), used to author, create, collaborate and share documents and other content.

Includes
Software for e-mail, communications, messaging, word processing, spreadsheets, presentations, desktop publishing, graphics and others.

Notes
Software as a Service, Service Contracts, Subscription based software provisioning, and device rentals are considered services.

Possible NAICS Codes
541519 – Other Computer Related Services
541512 – Computer Systems Design Services
513210 – Software Publishers
541511 – Custom Computer Programming Services
517122 – Agents for Wireless Telecommunications Services
517112 – Wireless Telecommunications Carriers (except Satellite)
334111 – Electronic Computer Manufacturing
541513 – Computer Facilities Management Services
517111 – Wired Telecommunications Carriers
811210 – Electronic and Precision Equipment Repair and Maintenance

Description
Hardware, software, and other equipment for end user client computing including Tier 1 and 2 help/service desk, deskside support, adds/moves/changes, workspace technical support, audio/video (A/V, VTC) conferencing, workspace, collaboration and productivity software, and printers. A/V and VTC includes equipment typically used in conference rooms and dedicated telepresence rooms to enable workforce communications. Workspace includes physical desktops, laptops, thin client, and peripherals (monitors, mouses, keyboards). Helpdesk and Deskside support includes hardware, software and equipment needed to troubleshoot, repair, and manage client computing devices. Collaboration and productivity software includes tools used to author, create, collaborate and share documents and other content.

Includes
Software for e-mail, communications, messaging, word processing, spreadsheets, presentations, desktop publishing, graphics and others. Software that is licensed for use indefinitely. This can also be referred to as perpetual, indefinite, permanent, continuous, or ever lasting.

Possible NAICS Codes
541519 – Other Computer Related Services
334111 – Electronic Computer Manufacturing
459410 – Office Supplies and Stationery Retailers
334210 – Telephone Apparatus Manufacturing
334118 – Computer Terminal and Other Computer Peripheral Equipment Manufacturing
513210 – Software Publishers
334112 – Computer Storage Device Manufacturing
339999 – All Other Miscellaneous Manufacturing
334610 – Manufacturing and Reproducing Magnetic and Optical Media
423430 – Computer and Computer Peripheral Equipment and Software Merchant Wholesalers

Description
Communications Studies

Possible NAICS Codes
517122 – Agents for Wireless Telecommunications Services
541910 – Marketing Research and Public Opinion Polling
811210 – Electronic and Precision Equipment Repair and Maintenance
517112 – Wireless Telecommunications Carriers (except Satellite)
517111 – Wired Telecommunications Carriers
541519 – Other Computer Related Services
517810 – All Other Telecommunications
561421 – Telephone Answering Services
517121 – Telecommunications Resellers
519290 – Web Search Portals and All Other Information Services

Description
Support services, delivered as a service contract (SaaS or Subscription) involved with the analysis, design, development, code, test and release packaging services associated with application development projects, as well as off-the-shelf Business software.

Includes
Software that is licensed for use over a defined period of time. This can also be referred to term, temporary, provisional, or short-term.

Excludes
End-user productivity software.

Notes
Software as a Service, Service Contracts, Subscription based software provisioning, and device rentals are considered services.

Possible NAICS Codes
541519 – Other Computer Related Services
513210 – Software Publishers
541511 – Custom Computer Programming Services
334111 – Electronic Computer Manufacturing
519290 – Web Search Portals and All Other Information Services
518210 – Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
541512 – Computer Systems Design Services
513120 – Periodical Publishers
423430 – Computer and Computer Peripheral Equipment and Software Merchant Wholesalers
611420 – Computer Training