Description
Support services for activities involved with application development and support to include analysis, design, development, coding, testing, and release packaging, as well as support of off-the-shelf Business Applications.

Includes
User Research, Human Center Design, Development/Security/Operations (DevSecOps), Customer Experience (UX)

Notes
Application development for new software projects and support for existing applications.

Possible NAICS Codes
541519 – Other Computer Related Services
541512 – Computer Systems Design Services
541511 – Custom Computer Programming Services
517111 – Wired Telecommunications Carriers
513210 – Software Publishers
334111 – Electronic Computer Manufacturing
811210 – Electronic and Precision Equipment Repair and Maintenance
518210 – Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
541513 – Computer Facilities Management Services
517122 – Agents for Wireless Telecommunications Services

Description
Other Professional Services

Possible NAICS Codes
493190 – Other Warehousing and Storage
541611 – Administrative Management and General Management Consulting Services
541990 – All Other Professional, Scientific, and Technical Services
541690 – Other Scientific and Technical Consulting Services
711510 – Independent Artists, Writers, and Performers
541330 – Engineering Services
541519 – Other Computer Related Services
611430 – Professional and Management Development Training
721110 – Hotels (except Casino Hotels) and Motels
561320 – Temporary Help Services

Description
Support services, delivered as a service contract (SaaS or Subscription) involved with the analysis, design, development, code, test and release packaging services associated with application development projects, as well as off-the-shelf Business software.

Includes
Software that is licensed for use over a defined period of time. This can also be referred to term, temporary, provisional, or short-term.

Excludes
End-user productivity software.

Notes
Software as a Service, Service Contracts, Subscription based software provisioning, and device rentals are considered services.

Possible NAICS Codes
541519 – Other Computer Related Services
513210 – Software Publishers
541511 – Custom Computer Programming Services
334111 – Electronic Computer Manufacturing
519290 – Web Search Portals and All Other Information Services
518210 – Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
541512 – Computer Systems Design Services
513120 – Periodical Publishers
423430 – Computer and Computer Peripheral Equipment and Software Merchant Wholesalers
611420 – Computer Training

Description
Business Application off-the-shelf software delivered by perpetual license, which also encompasses enterprise level software enabling mission capability and business operational support.

Includes
Software that is licensed for use indefinitely. This can also be referred to as perpetual, indefinite, permanent, continuous, or ever lasting.

Excludes
Excludes end-user productivity software.

Possible NAICS Codes
541519 – Other Computer Related Services
513210 – Software Publishers
334111 – Electronic Computer Manufacturing
541512 – Computer Systems Design Services
541511 – Custom Computer Programming Services
423430 – Computer and Computer Peripheral Equipment and Software Merchant Wholesalers
334610 – Manufacturing and Reproducing Magnetic and Optical Media

Description
Application development software delivered by perpetual license, consisting of analysis, design, development, code, test and release packages associated with application development projects.

Includes
Software that is licensed for use indefinitely. This can also be referred to as perpetual, indefinite, permanent, continuous, or ever lasting.

Excludes
Excludes end-user productivity software.

Possible NAICS Codes
541519 – Other Computer Related Services
513210 – Software Publishers
334111 – Electronic Computer Manufacturing
541512 – Computer Systems Design Services
541511 – Custom Computer Programming Services
423430 – Computer and Computer Peripheral Equipment and Software Merchant Wholesalers
334610 – Manufacturing and Reproducing Magnetic and Optical Media
334210 – Telephone Apparatus Manufacturing
611420 – Computer Training
518210 – Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

Description
Program Management/Support Services

Includes
Includes: Situations Where The Contractor is Solely Responsible for Program Management As Well As Situations Where the Contractor Provides Program Management Support to A Government Program Manager

Excludes
Excludes: Program Evaluations/Review/Dev(PSC R410); Contract/Procurement/Acquisition Support (PSC R707)

Possible NAICS Codes
541611 – Administrative Management and General Management Consulting Services
541330 – Engineering Services
541990 – All Other Professional, Scientific, and Technical Services
541690 – Other Scientific and Technical Consulting Services
541519 – Other Computer Related Services
561210 – Facilities Support Services
541512 – Computer Systems Design Services
541511 – Custom Computer Programming Services
541618 – Other Management Consulting Services
561920 – Convention and Trade Show Organizers

Description
Support services for IT Management to include Enterprise Architecture (EA), Financial Management, and Strategic Planning. EA includes services supporting business, information, application and technical architecture to drive standardization, integration and efficiency among business technology solutions. Financial Management includes services involved in the planning, budgeting, spend management and chargeback of IT expenditures and the costing of IT products and services. IT Management and Strategic Planning include senior professional and administrative support services facilitating centralized IT strategy and planning.

Possible NAICS Codes
541519 – Other Computer Related Services
541512 – Computer Systems Design Services
541511 – Custom Computer Programming Services
513210 – Software Publishers
541513 – Computer Facilities Management Services
541611 – Administrative Management and General Management Consulting Services
423430 – Computer and Computer Peripheral Equipment and Software Merchant Wholesalers
541990 – All Other Professional, Scientific, and Technical Services
238210 – Electrical Contractors and Other Wiring Installation Contractors
334111 – Electronic Computer Manufacturing

Description
Support services for delivery processes including IT Service Management (ITSM), Project Program and Portfolio (PPM), and Operations Centers (NOC, GOC). ITSM processes include incident, problem and change management services as part of the ITSM program. IT Project Management includes support for agile and continuous improvement/development (CI/CD).

Excludes
Tier 1 and 2 Help Desk.

Possible NAICS Codes
517111 – Wired Telecommunications Carriers
517112 – Wireless Telecommunications Carriers (except Satellite)
541519 – Other Computer Related Services
517122 – Agents for Wireless Telecommunications Services
517410 – Satellite Telecommunications
541512 – Computer Systems Design Services
516210 – Media Streaming Distribution Services, Social Networks, and Other Media Networks and Content Providers
517121 – Telecommunications Resellers
517810 – All Other Telecommunications
541511 – Custom Computer Programming Services

Description
Engineering and Technical Services

Includes
Includes: System Engineering, Technical Assistance and Other Services Used to Support the Program Office During the Acquisition Cycle

Excludes
Excludes: Language Translation and Sign Language Interpretation (PSC R608)

Possible NAICS Codes
541330 – Engineering Services
541990 – All Other Professional, Scientific, and Technical Services
541512 – Computer Systems Design Services
541715 – Research and Development in the Physical, Engineering, and Life Sciences (except Nanotechnology and Biotechnology)
541690 – Other Scientific and Technical Consulting Services
541620 – Environmental Consulting Services
541611 – Administrative Management and General Management Consulting Services
541519 – Other Computer Related Services
336611 – Ship Building and Repairing
541511 – Custom Computer Programming Services

Description
Support services focused on supporting security policies/controls, processes, measuring compliance of relevant legal/compliance requirements, and responding to security breaches. Also provides support for IT Security systems providing Continuous Diagnostics and Mitigation (CDM) for real-time Cyber Security and protection such as vulnerability scanning, managing firewalls, intrusion prevention systems, and security information and event management (SIEM). Includes Disaster Recovery (DR) services to support DR policy, process and means, dedicated failover facilities and perform DR testing.

Excludes
The implementation actions defined by Compliance policy (e.g. implementing controls like multi-factor authentication) are not included in the Compliance sub-tower and are part of the respective towers where the actions take place (e.g. Compute, Storage, Network, Application, End User).

Possible NAICS Codes
541519 – Other Computer Related Services
541512 – Computer Systems Design Services
541511 – Custom Computer Programming Services
811210 – Electronic and Precision Equipment Repair and Maintenance
513210 – Software Publishers
561621 – Security Systems Services (except Locksmiths)
541330 – Engineering Services
541513 – Computer Facilities Management Services
334111 – Electronic Computer Manufacturing

Description
Hardware, software, and other equipment for end user client computing including Tier 1 and 2 help/service desk, deskside support, adds/moves/changes, workspace technical support, audio/video (A/V, VTC) conferencing, workspace, collaboration and productivity software, and printers. A/V and VTC includes equipment typically used in conference rooms and dedicated telepresence rooms to enable workforce communications. Workspace includes physical desktops, laptops, thin client, and peripherals (monitors, mouses, keyboards). Helpdesk and Deskside support includes hardware, software and equipment needed to troubleshoot, repair, and manage client computing devices. Collaboration and productivity software includes tools used to author, create, collaborate and share documents and other content.

Includes
Software for e-mail, communications, messaging, word processing, spreadsheets, presentations, desktop publishing, graphics and others. Software that is licensed for use indefinitely. This can also be referred to as perpetual, indefinite, permanent, continuous, or ever lasting.

Possible NAICS Codes
541519 – Other Computer Related Services
334111 – Electronic Computer Manufacturing
459410 – Office Supplies and Stationery Retailers
334210 – Telephone Apparatus Manufacturing
334118 – Computer Terminal and Other Computer Peripheral Equipment Manufacturing
513210 – Software Publishers
334112 – Computer Storage Device Manufacturing
339999 – All Other Miscellaneous Manufacturing
334610 – Manufacturing and Reproducing Magnetic and Optical Media
423430 – Computer and Computer Peripheral Equipment and Software Merchant Wholesalers

Description
Other Management Support Services

Possible NAICS Codes
541611 – Administrative Management and General Management Consulting Services
561320 – Temporary Help Services
561210 – Facilities Support Services
541519 – Other Computer Related Services
541990 – All Other Professional, Scientific, and Technical Services
541330 – Engineering Services
541511 – Custom Computer Programming Services
541512 – Computer Systems Design Services
541618 – Other Management Consulting Services
541690 – Other Scientific and Technical Consulting Services

Description
Support services for end user client computing including Tier 1 and 2 help/service desk, deskside support, adds/moves/changes, workspace technical support, audio/video (A/V, VTC) conferencing, and printer support. A/V and VTC includes support services typically used in conference rooms and dedicated telepresence rooms to enable workforce communications. Printer support includes Managed Print Services (MPS) for multifunction printers (print, scan, fax, copy).

Excludes
Mobile device support.

Possible NAICS Codes
541519 – Other Computer Related Services
811210 – Electronic and Precision Equipment Repair and Maintenance
561210 – Facilities Support Services
811310 – Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance
334111 – Electronic Computer Manufacturing
541330 – Engineering Services
513210 – Software Publishers
238290 – Other Building Equipment Contractors
541512 – Computer Systems Design Services
334511 – Search, Detection, Navigation, Guidance, Aeronautical, and Nautical System and Instrument Manufacturing

Description
Support services for end user client computing delivered as a service contract , including Tier 1 and 2 help/service desk, deskside support, adds/moves/changes, workspace technical support, audio/video (A/V, VTC) conferencing, and printer support. A/V and VTC includes support services typically used in conference rooms and dedicated telepresence rooms to enable workforce communications. Printer support includes Managed Print Services (MPS) for multifunction printers (print, scan, fax, copy). Workspace includes Desktop as a Service (DaaS) and Workspace as a Service (WaaS) delivered via public cloud or 3rd party providers. Client compute equipment provisioned by service contract. Also includes client related software accessed as a service (SaaS), used to author, create, collaborate and share documents and other content.

Includes
Software for e-mail, communications, messaging, word processing, spreadsheets, presentations, desktop publishing, graphics and others.

Notes
Software as a Service, Service Contracts, Subscription based software provisioning, and device rentals are considered services.

Possible NAICS Codes
541519 – Other Computer Related Services
541512 – Computer Systems Design Services
513210 – Software Publishers
541511 – Custom Computer Programming Services
517122 – Agents for Wireless Telecommunications Services
517112 – Wireless Telecommunications Carriers (except Satellite)
334111 – Electronic Computer Manufacturing
541513 – Computer Facilities Management Services
517111 – Wired Telecommunications Carriers
811210 – Electronic and Precision Equipment Repair and Maintenance

Description
Other Administrative Support Services

Possible NAICS Codes
541611 – Administrative Management and General Management Consulting Services
561110 – Office Administrative Services
561320 – Temporary Help Services
561210 – Facilities Support Services
541990 – All Other Professional, Scientific, and Technical Services
561990 – All Other Support Services
541330 – Engineering Services
541199 – All Other Legal Services
541519 – Other Computer Related Services
721211 – RV (Recreational Vehicle) Parks and Campgrounds